Privacy policy


Updated: May 11, 2020


This privacy policy defines and informs you of how SURTEC uses and protects the information you transmit to us, if applicable, when you use this site accessible from the following URL: / (hereinafter the “Site”).


Please note that this privacy policy may be modified or supplemented at any time by SURTEC, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological development. In such a case, the date of its update will be clearly identified at the top of this policy. These modifications are binding on the User as soon as they are put online. The User should therefore regularly consult this privacy policy and the use of cookies in order to become aware of any changes.





In general, it is possible for you to visit the SURTEC Site without communicating any personal information about yourself. In any event, you are in no way obliged to transmit this information to SURTEC.


However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. In this respect, SURTEC may in certain cases ask you to provide your names, your company, e-mail address, telephone, sector of activity (hereinafter your “Personal Information”). By providing this information, you expressly agree that it will be processed by SURTEC, for the purposes indicated in point 2 below as well as for the purposes mentioned at the end of each form.


In accordance with the General Data Protection Regulation adopted by the European Parliament on April 27, 2016, and the amended Data Protection Act of January 6, 1978, SURTEC informs you of the following points:





The controller is SURTEC, having its registered office at 616 Avenue de l’Europe – 71200 LE CREUSOT.



SURTEC may process your Personal Information:


(a) for the purpose of providing you with the information or services you have requested (contact request); and or


(b) for the purpose of collecting information allowing us to improve our Site, our products and services (in particular through cookies); and or


(c) in order to be able to contact you regarding various events relating to SURTEC.






Only SURTEC is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors which SURTEC uses (you will find more information about them in point 7 below). Neither SURTEC, nor any of its subcontractors, market the personal data of visitors and Users of its Site.





Your Personal Information is kept by SURTEC only for the time corresponding to the purpose of the collection as indicated in 2 above which may not in any case exceed 36 months.




You have the following rights concerning your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 1.


Right of access and communication of data


You have the right to access Personal Information that concerns you.


However, due to the obligation of security and confidentiality in the processing of personal data which falls on SURTEC, you are informed that your request will be processed provided that you provide proof of your identity, in particular by the production of ” a scan of your valid identity document (if requested by our dedicated electronic form) or a signed photocopy of your valid identity document (if requested in writing).


SURTEC informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (by their number, their repetitive or systematic nature).

To help you in your approach, in particular if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model of mail developed by the National Commission for Information Technology and Liberties (the “CNIL”).


Right to rectify data

Under this right, the law empowers you to request the rectification, updating, blocking or erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.


Also, you can define general and specific directives relating to the fate of personal data after your death. If necessary, the heirs of a deceased person may require that the death of their loved one be taken into account and / or that the necessary updates be carried out.


To help you in your approach, in particular if you wish to exercise, for your own account or for the account of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail model developed by the CNIL.




Right to object


The exercise of this right is only possible in one of the following two situations:

When the exercise of this right is based on legitimate grounds; or

When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

To help you in your approach, in particular if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model of mail developed by the CNIL.





SURTEC undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which may not exceed 1 month from the receipt of your request.





If you consider that SURTEC is not complying with its obligations with regard to your Personal Information, you can send a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request by electronic means by clicking on the following link:





When you first connect to the SURTEC website, you are warned by a banner at the bottom of your screen that information relating to your navigation may be saved in files called “cookies”. Our policy of using cookies allows you to better understand the provisions that we implement in terms of navigation on our website. It informs you in particular about all of the cookies present on our website, their purpose (part I.) and gives you the procedure to configure them (part II.)



SURTEC, as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) in order to guarantee you smooth and optimal navigation on our site Internet.


“Cookies” (small cookies) are small text files of limited size that allow us to recognize your computer, tablet or mobile for the purpose of personalizing the services we offer.


The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties except when SURTEC has previously obtained your consent or when the disclosure of this information is required by law, by order of a court or any administrative authority or court empowered to know.


To better inform you about the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the SURTEC website, their name, their purpose and their retention period.







You can accept or refuse the deposit of cookies at any time.

When you first connect to the SURTEC website, a banner briefly presenting information relating to the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the SURTEC website (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “Yes, I agree” button to the right of the banner at the bottom of your screen.


Depending on the type of cookie in question, the collection of your consent to the deposit and reading of cookies on your terminal may be imperative.


at. Cookies exempt from consent


In accordance with the recommendations of the National Commission for Information Technology and Liberties (CNIL), certain cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the website or have the sole purpose of allowing or facilitating communication by electronic means. These include session ID, authentication, load balancing session cookies as well as cookies for customizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by SURTEC.


b. Cookies requiring the prior collection of your consent


This requirement concerns cookies issued by third parties and which are qualified as “persistent” insofar as they remain on your terminal until they are deleted or expired.


As such cookies are issued by third parties, their use and deposit are subject to their own privacy policies which you will find a link below. This cookie family includes audience measurement cookies (in particular Google Analytics), advertising cookies (which SURTEC does not use) as well as social network sharing cookies.


Audience measurement cookies compile statistics on the use and use of various elements of the website (such as the content / pages you have visited). This data contributes to the improvement of the ergonomics of the SURTEC website. An audience measurement tool is used on this website:


Google Analytics, the privacy policy of which is available from the following link:


Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on the SURTEC site, in particular by means of an application “button” for sharing according to the social network concerned. Several types of social media sharing cookies are present on the SURTEC site:

Facebook, whose cookie policy you can consult by clicking on the following link:
LinkedIn, whose cookie policy can be found by clicking on the following link:
Twitter, for which you will find options dedicated to controlling or restricting the use of cookies as well as the policy for the use of cookies:
YouTube, for which you will find the necessary help to delete cookies from the Google Chrome browser by clicking on the following link: but also the complete policy in terms of cookies from the following link:

vs. You have various cookie setting tools


Most internet browsers are configured by default so that the deposit of cookies is authorized. Your browser offers you the opportunity to modify these standard parameters so that all cookies are systematically rejected or else only some of the cookies are accepted or refused depending on their issuer.


CAUTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. If necessary, SURTEC declines any responsibility concerning the consequences related to the degradation of your navigation conditions which occur due to your choice to refuse, delete or block the cookies necessary for the functioning of the site. These consequences cannot constitute damage and you cannot claim any compensation for this fact.


Your browser also allows you to delete existing cookies on your device or to notify you when new cookies may be placed on your device. These settings have no effect on your browsing but you lose all the benefit provided by the cookie.


Please read below the multiple tools available to you so that you can configure the cookies placed on your terminal.


d. The configuration of your Internet browser


Each Internet browser offers its own cookie management settings. To find out how to modify your cookie preferences, you will find below the links to the help necessary to access the menu of your browser provided for this purpose:




Internet Explorer:


For more information on cookie control tools, you can consult the CNIL website:


For any question or additional request for information relating to this cookie policy, please contact us using our form.